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Customer Support
Contact us if you need help with an order, payment, or technical issue.
Email Support
Include your order reference if you have one.WhatsApp Support
Include your order reference if you have one.Business Hours
Monday - Friday: 8:00 AM - 5:00 PM (CAT)
Saturday: 8:00 AM - 1:00 PM (CAT)
Sunday: ClosedSend Us a Message
Frequently Asked Questions
Processing time can vary. Track your order for the latest status. The beneficiary should wait for Payizi's collection notification before travelling.
You can track your order using our Order Tracking page. Simply enter your order reference number to see the current status.
Payizi sends payment instructions to the customer by email after the order is submitted.
Use only the payment instructions Payizi sends to your email. Contact Payizi if anything looks unfamiliar.